Refund policy
Last Updated: October 3, 2025
At NAVI Self Care, we take pride in providing high-quality, all-natural, luxury skincare and body care products. For safety and hygiene reasons, we cannot accept returns on opened or used products.
1. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will:
- Issue a replacement of the same product, or
- Offer a full refund once the issue is verified.
To request a replacement or refund:
- Email hello@naviselfcare.store with your order number, photos of the issue, and a description of the problem.
- Our team will respond within 2 business days with instructions.
2. Non-Returnable Items
Due to health and safety regulations, the following items are non-returnable:
- Opened or used skincare, body care, or cosmetic products
- Gift boxes or bundles once opened
- Sale or clearance items
3. Refund Process
- Approved refunds will be issued to the original payment method.
- Refunds may take 5–10 business days to appear, depending on your bank or card issuer.
- Shipping fees are non-refundable, except for cases where NAVI Self Care made an error (damaged or incorrect item).
4. Exchanges
- Exchanges are only available for damaged, defective, or incorrect items.
- To exchange an item, contact us at hello@naviselfcare.store with photos and your order details.
- We will provide instructions to receive your replacement.
5. Shipping Issues
- NAVI Self Care is not responsible for lost or stolen packages after delivery confirmation.
- For shipping errors caused by NAVI Self Care, we will cover shipping for the replacement item.
6. Contact Us
For questions about returns, refunds, or exchanges:
Email: hello@naviselfcare.store
Website: www.naviselfcare.store